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Refund Policy

This policy only applies to products available for purchase via our website. This policy does not apply to large products such as our water walkers, pools, pumps or associated equipment.

We will accept returns for exchange or refundReturns must be made within 14 Days of receipt of order. The goods being returned must be in a clean unused condition with no pet hairs.

The cost of returning the goods will be borne by the customer, proof of postage is recommended. Please ensure that your name address and telephone number are inside the package in case we need to contact you.  Refunds will be made back to the card that you made payment from.

“In 2008 we added a
Westcoast Hydrotherapy
Water Walker to our Pool,
it has proved an
excellent decision as
the treadmill has been
totally reliable, easy to
use and well received
by clients”

Alistair Marks, Petphysio.co.uk, Edinburgh, UK